Case Studies: Workforce management services for Hiring

Case Studies: Workforce management services for Hiring

BACK OFFICE OF A BANKING MAJOR
Deployment of online screening process on a national basis at vendor locations, 2005

Project Details
  • Client wanted to set up a scalable assessment process that could be deployed at designated placement vendors across the country.
  • Candidate testing on a daily basis across locations.
Our Solutions

The following modules were configured :

  1. Voice Screening
  2. Listening
  3. Written Skills
  4. Numerical Ability
  • Vendors trained on test administration and test security protocols.
  • Encrypted and secure access to assessment.
  • Audit trail process deployed to avoid malpractices.
  • Centralized report access for client.
Benefits to Client
  • Selection of high Quality Candidates Consistently
  • Tests conducted on a daily basis at multiple locations across various cities in India.
  • Savings in time and cost.
  • Standardized screening process across the country.
  • Scalable to include any number of locations.

MULTI-NATIONAL THIRD PARTY BPO
Selection campaign in Sri Lanka, 2006

Project Details
  • Client had an immediate need to hire candidates.
  • Candidates to be sourced from multiple locations.
  • Walk-in process in tier 2 & 3 cities for wider reach.
  • Client released an advertisement asking candidates to walk-in to designated web centres in 3 different locations on the same day.
  • Accurate voice pre screening.
Our Solutions

The following modules were configured :

  1. Voice Screening
  2. Listening Comprehension
  3. Reading Comprehension
  • Arrangements were made in such a way that tests, interviews and offers were managed from the same venue.
Benefits to Client
  • Selection of high Quality Candidates Consistently.
  • Tests conducted simultaneously across locations.
  • Accurate de selection of unsuitable candidates.
  • Instant results for decision support.
  • Offers were made on the same day.
  • Company brand image enhancement.
  • Delivery on a mass scale.

BACK OFFICE OF A BANKING MAJOR
Simultaneous multi-locational campaigns, 2005

Project Details
  • Project involved assessment of candidates in Sri Lanka with quick turn around time for results to support selection decisions.
  • The need was for a robust assessment process that was deployable quickly and scalable across geographies.
Our Solutions

The following modules were configured :

  1. Voice Screening
  2. Listening Comprehension
  3. Written Skills
  • Remote support through Web and Phone for test deployment.
Benefits to Client
  • Selection of high Quality Candidates Consistently.
  • Assessment process completed on time with minimal internal resource allocation.
  • Real time results for quick decision support.
  • Offers made on the same day for selected candidates.
  • Scalable process deployable in any region of the world.

LARGE INDIAN BPO MAJOR
Campus hiring through one-day walk-in campaign, 2007

Project Details
  • Client wanted to set up a process by which candidates could walk in to a college campus and go through a multi-stage selection process.
  • Need was to make offers on the same day.
  • Immediate results.
Our Solutions
  • AssessPeople(formerly Careersindia) configured a multi-stage assessment process

The following modules were configured :

  1. Voice Screening
  2. Listening Comprehension
  3. Written Skills
  • AssessPeople(formerly Careersindia) team deployed the tests in the local LAN network and managed the entire assessment process.
Benefits to Client
  • Selection of high Quality Candidates Consistently.
  • 5000 candidates attended into the fair
  • The first level voice screening de selected 3600 candidates
  • 1400 candidates went through subsequent assessments
  • 750 candidates cleared the second level screening and moved to the Interview
  • After the interviews, 345 offers were made
  • Complete end-to-end process completed in a single day
  • Huge savings in time, resources and administration expenditure
  • Accurate and standardized method of selection

BACK OFFICE OF A MULTI-NATIONAL TECHNOLOGY COMPANY, BANGALORE
Competency Mapping, Assessment configuration and online deployment, 2007

Project Details
  • Project involved complete process of Job Analysis, Competency mapping
  • Competency models to be identified for positions across levels and functions throughout the organisation
  • Competency model documentation and presentation
  • Assessment configuration for selection of people into the organisation
Our Solutions
  • Job Analysis study
  • Detailed study of Job Descriptions
  • Job Observation
  • One-on one with job holders in each position
  • Focus group discussions the senior Founder for their views
  • Competency mapping
  • Configuration of assessments based on outcomes of competency mapping exercise
  • Creation of online assessment centre for access to tests and results and institutionalizing a process for BAU
Benefits to Client
  • Competency models available for all positions.
  • Model ownership by all employees since they were involved in the process.
  • Assessments indicative of exact job requirements.
  • Standardized and scientific selection process.